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[Yi Ho Handbags] ChinaHandbags Independent Site Return and Exchange Policy

To safeguard your legitimate rights and interests and provide a worry-free shopping experience, [Yi Ho Handbags] has established the following return and exchange policy applicable to all handbags, shoulder bags, and backpacks sold on this independent site.

I. Basic Return and Exchange Conditions

1. Application Period

You may submit a return or exchange request within 15 days of receiving the product. Requests submitted after this period will be deemed as acceptance of the product and will not be processed.

2. Product Requirements

• Items must be in brand-new, unused, and unaltered condition. All original tags and packaging (including dust bags, gift boxes, and protective paper) must remain intact and undamaged. Products must show no scratches, stains, odors, or other conditions that affect resale.

3. Documentation Requirements

The following must be provided when submitting a request:

• Order number

• Actual photos of the item (including tags and packaging)

• For quality issues, provide clear images of the affected area

II. Return/Exchange Application Process

1. Submit Application

Log in to your account → “My Orders” → Locate relevant order → Click “Apply for Return/Exchange” → Select ‘Return’ or “Exchange” → Enter reason and upload supporting evidence.

2. Review & Feedback

We will review your request within 1-2 business days and notify you of the outcome via SMS/email. If approved, we will provide the return address and shipping instructions.

3. Return the Item

Please ship the item back to the designated address within 7 days after approval. Enter the tracking number in your account after shipping.

4. Processing Completion

• Refund: Upon receipt and verification, funds will be returned to the original payment method within 3-5 business days (actual arrival time depends on your bank/payment platform).

• Exchange: After verification, the new item will be shipped within 1-3 business days, with tracking details sent via SMS/email.

III. Shipping Cost Responsibility

1. Seller Covers Shipping Costs

For returns/exchanges due to quality issues (e.g., loose stitching, damaged hardware, significant color discrepancies, incorrect style/color shipped), both return and replacement shipping costs are covered by us. You may apply for reimbursement of standard shipping fees (up to [20] RMB) upon providing the tracking number.

2. Buyer Pays Shipping

For returns/exchanges due to personal reasons (e.g., dislike, incorrect color/size/style selection), both return and replacement shipping costs are borne by the buyer.

IV. Special Notes

1. If returned items fail to meet return/exchange criteria (e.g., used, missing tags, damaged packaging), we will refuse processing and return them as received. The buyer bears all return shipping costs.

2. If an exchange cannot be completed due to stock shortages or discontinued items, refunds will be prioritized.

3. Refund amounts are limited to your actual payment and exclude any applied coupons or discounts (coupons/discounts will not be reissued).

V. Customer Service Contact

For inquiries during the return/exchange process, please contact us via:

• Customer Service Email: robert.ho@foxmail.com

• Customer Service Hotline: 0086-532-83183228 (Service Hours: Monday–Sunday 9:00 AM–9:00 PM)

• Independent Site Live Chat: Log in and click the “Customer Service” icon at the bottom right of the page

[Yi Handbags] reserves the final right to interpret this policy. Any adjustments will be announced on the independent site homepage, and the new policy will take precedence.